FAQ

In an urgent situation call 911.   In other situations call Ludlow Police at 802-228-4411.

 

 

Pull a red fire alarm box and call 911. 

 

Call 911.  

 

 

Be sure that your flue is open.

Try to vent smoke by opening windows/doors.

Contact Summit Solutions.

Contact Summit Solutions.

Contact Michael.

Call Summit Solutions.  

Summit provides 24 hour LIVE answering service.

Contact Summit Solutions, but leave the interior door wide open to keep the air circulating.

Call Summit Solutions.

Top get more firewood immediately, you can obtain some from elsewhere in your building or from the shed in your parking lot.

Advise Summit Solutions if your building or the parking lot bin is empty.

Please remember  ---  in Solitude Village "all wood is everyone's wood".

Contact Summit Solutions.

Contact Summit Solutions.

The first occurrence is free of charge.

Subsequent occurrences will incur a $50 fee.

Yes, you can.  Please see the keyless entry question under the "Unit Renovations" category in the FAQ's.

Call Michael.  We are reusing the owner parking passes issued last year (maroon) for the 2024/25 season.

You will be issued two primary parking passes for use in Solitude parking lots.

You will be issued a third  overflow pass for visitor use.

Such vehicles must be parked at the bottom of the Jackson Gore main lot or in the lot across from Tom's Loft Tavern.

Contact Michael or Summit Solutions.

Yes, owners and long term guests (30 days or longer) are allowed to bring their dog or pet.  Long term rental guests must have permission from the unit owners and ALL dogs shall be registered with the Executive Director.

Yes.  Your dog must be leashed AT ALL TIMES outside of your unit.

Under the "Directories" tab in the Home Page tool bar, click "Pet Registry" and use the link "Submit a New Pet".

If a dog bite has occurred, you need to contact the Town of Ludlow Health Officer, Bob Brandt, 802-376-3200.

For other issues you can seek guidance from Michael or contact the Ludlow Town Offices, 802-228-2841.

The non-urgent Ludlow Police Department is another resource at 802-228-4411.

Contact Summit Solutions.

The Solitude Village pool and rec center are accessed via key cards.  Owners can pick up new key cards for the 2022/23 season at the Jackson Gore front desk.  

The Solitude Village pool and rec center hours are 9am - 9pm daily.  The exercise room is open 24/7

Contact Michael.

 

At all times, we ask that owners use common sense and show consideration to other owners and guests.

Owners can rent out their units to short term or long term (seasonal) guests.

You may do that on your own through publicly available websites such as AirBnB.

You may also want to consider using a third party agent to assist you.

The most active agents in the Ludlow area included:

Inside Edge Rentals  800-298-0087

Okemo Mountain  800-786-5366

Slopeside Okemo Vacation Rentals 802-228-8999

Vacasa   888-733-2964

You may use a realtor of your choice.

We advise that you notify our Executive Director Michael Normyle as early in the process as possible.

It is IMPERTATIVE that when a purchase and sales agreement is pending or has been signed, Michael must be notified immediately.

 

Contact Michael or COA President Bonnie Bercowetz.  (bercowetz.bonnie@gmail.com;  860-882-7086)

Contact Board treasurer Byron Callan (byroncallan@gmail.com; 917-656-9762 or our bookkeeper

Lauren Palmer (laurenjpalmercpa@gmail.com; 428-351-8810.

First, check the "documents" tab on our website.

If you still have questions, contact Michael.

Per the Vermont State Fire Marshall, gas and wood grills and firepits are NOT allowed.

Electric grills with a "UL" rating ARE permissible.

If you are doing "like kind replacements (new appliances, carpet replacing carpet, paint, etc.) you do not need prior approval.

However, if you are doing "major renovations" that include, but are not limited to, changes in plumbing or electrical systems, 

impact on common areas, changing floor surface type, moving an interior wall, etc., you need prior board approval.

The "Major Renovations Authorization Form" can be found in the documents tab under rules and regulations or HERE

Michael is also available to guide you through the process.

You could start with Summit Solutions or an architect or builder of your choice for an estimate.

However, before making any financial or contractual commitments, please coordinate with Michael regarding size and scope,

and any necessary Board approval.

 

Yes, and you do not need prior approval.

You may use a vendor/supplier of your choice.

Be sure that your purchase price includes removal of your existing appliance.

No, this is NOT permissible.

Your appliance vendor should remove your old items from the property.

Alternatively, you can get a permit at the  Ludlow Town Offices to take the TV/appliance and furniture to the town transfer station.

The Board of Directors supports homeowners transitioning to a keyless lock with the following understandings:

     - the only authorized contractor is Countryside Alarms in Mount Holly, VT

    - Laurie Taylor is the key contact at Countryside.  She can be reached at (802)-259-2213 or

      laurie.taylor@countrysidealarms.com

     - the lock must be a Sclage model  with a Satin Nickel finish

     - the lock shall have a manual key override that is keyed to the "current Solitude Master Key System".

     -all costs, including labor, associated with the conversion are the responsibility of the individual owner

     - owner shall notify SVCOA Executive Director, Michael Normyle, when the keyless system is installed

Clink on the 'register' link on the top right of the website.  Then click the 'Membership' link. Fill out the requested information.  Include at least your name, unit and email address.  The other fields are optional, including the ones that ask about EVs - electric vehicles. Hit the continue and your registration with go to Michael Normyle for approval.  You'll then receive an approval email. 

Go to the Contact Us page and select Website Committee on the pull down menu and send a note to the committee.

On the home page, click on the 'Your Profile' link on the top right of the page.  Then select 'Update profile' option.  Change anything you'd like and then make sure you hit the 'save' button at the bottom.   This is how you could change the names to have husband and wife listed, for example, rather than just one name. 

Yes, on the home page click on 'Your Profile' and select 'add' level 2 members.  Then follow the prompts.

On the home page, click on "Your Profile'. Then select 'Update Directory Preferences'.  Then go to the email address line and change it from 'everyone can see' to 'hidden from all'.   And hit 'save'.   Remember, the directory is already restricted to members only because the directory feature is a members only tab in the website. Therefore even though the system shows 'everyone can see' for the fields, only members have access to view it.  

We are letting each member decide if they want their phone number listed.  To add your phone number, on the homepage click on 'Your Profile', then select 'Update profile' and add the phone numbers, local and cell that you'd like listed.  Then hit 'save'

On the home page click on 'Your Profile' and select 'Update profile photo'.  Download a pic and hit 'save'

Go to the pet registry page and click on 'submit a new pet'.  Fill in all the required fields.  Please put your unit # in the 'description' field so that it shows on the main pet registry page.  Add a photo and click 'submit'.

When we set up the website we loaded all the pets that had been submitted, mostly without pictures.  For those the pictures have to be added by an administrator, so please send the pictures to Michael Normlye.  If you used the 'submit a new pet' the systems will let you add pictures and edit the listing.  For that, go to the directory and click on the link by your pet.